Community Resources

Connect with Other Partners

The following list contains several resources and organizations that OEO finds helpful in its work in supporting families and schools statewide. Please note that this list is not intended to be exhaustive.  At the bottom of this list, you will find information about other ombuds services in our state:

Federal and State Resources

US Department of Education (including Office for Civil Rights)

Washington State Department of Early Learning (for early learning questions)

Washington State Office of the Superintendent of Public Instruction (OSPI):

Washington State Board of Education

Washington State Department of Social and Health Services

Washington State Developmental Disabilities Council

ILRU Directory of Centers for Independent Living (CILs) and Associations

Washington’s Race and Ethnicity Commissions

Nonprofit Organizations

Dispute Resolution Services and Legal Help

Kinship Care Services

Mental Health Support (Including Suicide Intervention)

Other Ombuds Offices

OEO is one among other ombuds services in the state, ranging from internal ombuds within school districts to ombuds tackling other topics and issues.  Ombuds offices can have different functions and powers, so check in with an ombuds office to understand more about their model.

School District Ombuds Offices

  • Highline Public Schools District Ombudsman. 206.631.3104.  The District Ombuds works with families and schools to help resolve concerns, explain policies and procedures, and promote partnership for student success.

Washington State Ombuds Offices

    • Office of the Family and Children’s Ombuds (OFCO)   1.800.571.7321.  The Family and Children’s Ombuds investigates complaints in Washington state about agency actions or inaction that involve:  any child at risk of abuse, neglect, or other harm; a child or parent involved with child protection or child welfare services.
    • Washington State Long-Term Care Ombudsman Program 1-800-562-6028; TTY Users: 1-800-737-7931.  The Washington State Long-Term Care Ombudsman advocates for residents of nursing homes, adult family homes, and assisted living facilities. Their purpose is to protect and promote the Resident Rights guaranteed these residents under Federal and State law and regulations. We are trained to receive complaints and resolve problems in situations involving quality of care, use of restraints, transfer and discharge, abuse and other aspects of resident dignity and rights.
    • Office of Developmental Disabilities Ombuds – . The Office of Developmental Disabilities Ombuds delivers resident-directed, complaint-based, person-centered ombuds services. A Regional Ombuds resolves complaints on the delivery of developmental disabilities services, monitors and reports on and makes recommendations about services to persons with developmental disabilities. The Ombuds addresses rights violations and issues of abuse and/or neglect.
  • Office of the Ombudsman for Injured Workers of Self-Insured Businesses. 1.888.317.0493. The Office of the Ombuds advocates for the rights of injured workers of self-insured employers by providing information, investigating complaints and taking action to ensure the worker receives the appropriate benefits under Washington state industrial insurance law. The Office of the Ombuds provides information about workers’ compensation, including education, training, publications and web resources.

Behavioral Health Organization Ombuds Services (Mental Health and Substance Abuse)

    • North Sound Behavioral Health Ombuds Services.1.888.336.6164. Anyone receiving or applying for publicly funded Mental Health Services from the North Sound Mental Health Administration or its subcontractors in Island, San Juan, Skagit, Snohomish, and Whatcom Counties. Ombuds provide consumer-directed advocacy, to consumers of publicly funded mental health services and anyone applying for publicly funded mental health services.
  • King County Behavioral Health Ombuds Service. 800.790.8049. ombuds.mhd@kingcounty.gov. The Ombuds agency serves adult clients and parents or guardians of children who are clients within the publicly funded mental health system of King County to address complaints. This service is also available to people who are interested in gaining access to county services or need information and referrals.

College and University Ombuds Offices

  • U.S. Department of Education Federal Student Aid Ombudsman Group. The Federal Student Aid Ombudsman Group of the U.S. Department of Education is dedicated to helping resolve disputes related to Direct Loans, Federal Family Education Loan (FFEL) Program loans, Guaranteed Student Loans, and Perkins Loans. The Ombudsman Group is a neutral, informal, and confidential resource to help resolve disputes about your federal student loans.

Note: This is not a complete list of college and university ombuds offices. A longer list is posted on a Higher Ed Ombuds Blog, http://ombuds-blog.blogspot.com/p/higher-ed.html. Colleges and universities may have offices that serve similar functions but operate under different names (e.g. Eastern Washington University’s Student Complaints department, or Western Washington University’s Office of Student Life).

County and City Ombuds Offices

    • King County Office of the Ombudsman. 206.477.1050; ombudsman@kingcounty.gov. The Ombudsman’s Office manages citizen complaints concerning King County government agencies and investigates allegations regarding violations of the Employee Code of Ethics, and reports of improper governmental action and retaliation filed under the Whistleblower Protection Act.