What Is OEO?
Get Our Help with K-12 Public Education Questions
Online – We encourage you to use our new Online Intake Process. You will need to create an account with your name and a valid email address. After you create an account and complete the online intake process, someone will follow up with you as soon as possible to either provide information or schedule an appointment. Our online intake is available at all times, but someone will follow up during normal business hours.
OEO will stop taking new cases starting June 24, 2024 unless it relates to graduation or extended school year. We do not open new cases during July since most school administrators and teachers are not working or on reduced schedules. OEO also uses the time to plan for the upcoming school year. We will reopen to working directly with families August 5, 2024 for enrollment questions or concerns, and all other cases August 12, 2024.
Phone line maintenance is scheduled for the next few days.
OEO's phone line will be unavailable 7/10/2024-7/12/2024.
Visit our website or email for assistance:
oeoinfo@gov.wa.gov.
Business Hours
- Monday: 8:00 a.m. - 6:00 p.m.
- Tuesday: 8:00 a.m. - 4:00 p.m.
- Wednesday 8:00 a.m. - 4:00 p.m.
- Thursday 8:00 a.m. - 6:00 p.m.
- Friday 8:00 a.m. - 6:00 p.m.
Schedule an Intake Appointment - Schedule a time for an intake specialist to call you, collect necessary information, and consult with you about your question or situation. Alternatively, you can complete the required information at your convenience by using the Online Intake Process.
By Phone – If you prefer to talk to someone in person, or need assistance completing the online intake process, please call us toll free at 1-866-297-2597 during our business hours. Our staff can access phone interpretation for more than 150 languages.
By Fax or Mail – Download a Request for Ombuds Services form and submit the completed form by fax, mail or email (contact information is printed on the forms) to OEO. Fax: 1-844-886-5196.
News and Events
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