Contact us about:
A question or concern affecting a student in Washington’s K-12 public schools (una pregunta sobre un estudiante en español)
Help with Your Question or Concern (Click for other languages)
Please reach out to us online, or by phone, fax, or mail. Please note that OEO has a limited staff and funding and prioritizes its work according to its strategic plan criteria.
- Note – As of 06/17/2019 OEO will temporarily stop processing new requests for services – unless they are about 2019 graduation issues, or Extended School Year (ESY). OEO will resume processing new requests for services on 08/19/2019. If you need assistance in the meantime, we encourage you to visit our Learn About page to find materials related to your concerns.
- Online – We encourage you to use our new Online Intake Process. You will need to create an account with your name and a valid email address. After you create and account and complete the online intake process, someone will follow up with you as soon as possible to either provide information or schedule an appointment. Our online intake is available at all times, but someone will follow up during normal business hours (Monday-Friday, 8:00 am – 4:00 pm).
- By Phone – If you prefer to talk to someone in person, or need assistance completing the online intake process, please call us toll free at 1-866-297-2597 during our business hours of Monday-Friday, 8:00 am – 4:00 pm. Our staff can access phone interpretation for more than 150 languages.
- By Fax or Mail – Download a Request for Ombuds Services form and submit the completed form by fax, mail or email (contact information is printed on the forms) to OEO.
- If you work with an Ombuds, and want to give OEO permission to discuss the student’s situation directly with school and district staff, as appropriate, please download, complete and return the Permission to Contact the School form.
- If you work with an Ombuds, we might need to view your student’s records to better understand the concerns. If we need to do that, we will ask you then to give us your permission for the school to release the records. We use this form for our records release: Permission to Release Student Records.
- You can submit these forms through the Online Intake Process, or by fax, mail or email.
We can also coach educators and community advocates on supporting students and resolving conflicts. Please email email@example.com or call 1-866-297-2597 for this assistance. One of our team members can often answer a question by email or with a short call.
We welcome contact from families, students, educators, and other community stakeholders with concerns or questions.
Our office works collaboratively, informally, confidentially, and impartially to help families and schools resolve conflicts. What should you know about us? This short document explains how we are Working With Families (Trabajando con familias en espanol). We encourage you to read it to understand what we can and cannot do to help. These documents explain how we can support educators and community professionals.
- For educators (with examples): Working With Educators – With Examples
- For educators (short version): Working With Educators – Short Version
- For community partners: Working With Community Partners
Request Trainings and Outreach Visits
We improve families and communities’ understanding of how our public K-12 schools work so that schools, families, and communities can start from the same place to make decisions that support students, strengthen the family-school relationship, and reduce opportunity gaps.
We offer free presentations, trainings, and outreach on a wide range of issues! We also offer community clinics in partnerships with nonprofits or schools to bring our ombuds services directly to your neighborhood, when we can.
Some of our recent trainings have covered conflict resolution; family engagement; harassment, intimidation and bullying (HIB); school discipline; supports for homeless or foster youth; language access; and services for students with disabilities. We are very interested in building community capacity to expand the reach of our small staff. If you have good information, you can help many students succeed!
OEO can customize trainings for families, community groups and leaders, and educators to meet their needs. Listed below are a few sample outlines of OEO trainings to give you a sense of our services:
Under our strategic plan, we are expanding our focus on trainings and events through 2020 that address: students with disabilities’ transition from high school; language access; school climate; and equitable discipline. From 2017-2020, OEO plans to reach every educational service district in the state to offer an event or training.
OEO has limited staff and resources for travel and gives preference to events that reach:
- Larger audiences
- Concerns that fit within our strategic plan and increase educational equity
- Community-capacity building through a train-the-trainers model
- Presentations that can be delivered online, such as interactive webinars
If you are interested in hosting a presentation, training, outreach event, or clinic, please contact firstname.lastname@example.org to ask about availability.